Orders placed after 2pm cannot be shipped that same day. All shipped items are fully insured. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. If there is damage and you cannot reject the shipment, you need to call the shipping company. . Once signed as undamaged, any freight damage claim is null and void and we can do nothing to help you. If you are unable to officially notate the damage with the shipping carrier at the time of delivery you must reject the package.
Replacement products will not be sent until the shipping carrier completes the tracer request and grants permission for replacement product to be shipped. Lost Packages: If you do not receive your package and the tracking information shows that the package has been delivered you must notify us within twenty-one days of the marked delivery date so that we can initiate a lost package tracer with the shipping carrier you have originally selected. A check in the mail is free. Please troubleshoot by switching components from side-to-side to isolate the problem, individually such as just the bulbs, then just the ballasts, etc. It doesn't make sense for us to have to pay to send you your money back. Prevents bulb out warnings or flickering.
ShippingUpon the arrival of your items, inspect everything thoroughly, even if packaging is intact, before signing the delivery receipt. Please contact us before sending in a product for return. Step 2: Refund, Repair or Exchange: We accept returns for exchange, repair or refund 30 calendar days after delivery of the product. We email tracking numbers to customers once orders have shipped, provided a valid email address is on file. Not all items can be repaired. You can replace a product with a different product by paying the difference in price, or trading it in for something cheaper and receiving a partial refund. For lighting products only, the defective part is replaced.
No refunds or credit will be issued in lieu of replacements. Also, if you need to send something back we do not pay for shipping. For shipments to Canada, you can add some items to your cart to determine the shipping rate. Additionally, please note that items cannot be insured for more than the stated value. Shipping charges are not eligible for credit or refund.
After 72 hours, refunds, reorders and claims cannot be processed. Most in-stock orders will ship out within 24 hours and will reach customers within approximately a week. We can ship until 2pm. Processing of manufacturer warranty must be completed directly with the manufacturer and will be up to the decision of each product manufacturer. This form will tell us who the item s are from, what was wrong, and what you want us to do with them.
Post it for sale used on eBay or a forum to help your fellow enthusiasts. Overweight items will receive live rates based on dimensions and weight. How can I get a replacement for something that failed? Refunds are contingent upon inspection of item s once we receive them. We will email you a form that you can fill out and send back to us with the items you don't want or need. It is up to the recipient to do so. If an item is discontinued by the manufacturer, its warranty is not void, but the part will be replaced with that product's current equivalent.
Full refunds are only available on new, un-installed merchandise. If the box is damaged in any way, take photos and notate the damage when receiving the item. However, if you want to return a damaged, or used item for refund you may only receive a partial refund. The weight of any such item can be found on its detail page. If you need to process a damage claim, action must be taken within 72 hours of delivery. No labor, shipping, currency losses, fees or inconvenience may be included in any claims.
It always makes the process go more smoothly! Please also note that the shipping rates for many items we sell are weight-based. They have a more precise beam pattern hot spot than any others, the fit more vehicle applications better than others, and they use less wattage, and less Lumen than others but create significantly more light! Orders are shipped from Minnesota, ensuring a reasonable shipping time frame to both coasts as well as the areas in-between. If you install the product and decide you no longer want it, please do not send it back to us. We do this because if we refund your credit card we will be charged again by the processing company another 2. If you don't send us the form, your return process will be slow and painful. The exact carrier and service used is calculated once the order is packaged for shipment.